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Some netizens revealed that the owners' rights protection incident appeared on the Mercedes-Benz booth of today's Kunming International Auto Show, and then the organizers closed the booth. Judging from the pictures at the scene, a man and a woman stood in front of the Mercedes-Benz booth with a sign in hand, attracting more than 100 consumers to watch. The contents of the rights display show, "Mercedes-Benz oil spill upgraded version, cylinder burst on the highway!" At the same time, it also shows that Mercedes-Benz selling substandard products will protect its rights to the end. For the rest of the information, no more information is available. Since 2019, Mercedes-Benz owners' rights protection incidents have occurred frequently. Since Xi'an Mercedes-Benz female car owners sat on the hood to protect their rights all over the country, various kinds of rights protection incidents have been imitated.
The way of protecting the rights of Mercedes-Benz owners is becoming more and more popular! Following the incident of female owners of Mercedes-Benz in Xi'an riding on the hood to protect their rights, Mr. Liu from Binzhou, Shandong Province, rode horses and pulled Mercedes through the streets to protect their rights. Several "Mara Mercedes-Benz" rights videos went viral on the Internet, with a woman riding a horse pulling a white Mercedes-Benz with a banner that read: "the Mercedes-Benz engine has been scrapped for 6,000 kilometers, and the manufacturer has let the sky-high price be replaced at his own expense. Where are the rights and interests?" It is understood that the owner of the Mercedes-Benz is Mr. Liu. On October 20, he found a friend who rode the Mercedes-Benz to protect the rights of the Mercedes-Benz to express his dissatisfaction with Mercedes-Benz. Mr. Liu posted online that on January 8 at the Taiyue Star Emblem in Binzhou, Shandong Province, Mercedes-Benz 4 S.
On the evening of April 16, the incident of defending the rights of the female owner of Xi'an Mercedes-Benz came to an end, when the owner accepted an apology and reached a settlement with Xi'an star Mercedes-Benz 4S store, but the aftermath of this incident is far from over. Xi'an Mercedes-Benz rights protection female owners also said, "afraid to make a wrong demonstration", but after that, many car owners followed the example of "sitting on the hood" to protect their rights, and even car owners came to an upgraded version to stand on the roof to protect their rights. Netizens posted a rights video in which a woman stood on the roof of a Mercedes-Benz car to defend her rights. the video shows that behind the rights-activist woman is a Mercedes-Benz Zhongshengxing 4S store in Heilongjiang. The video shows a woman standing.
On January 13, the China Consumer Association released a report on "Top Ten Hot spots of consumption Rights Protection in 2019", in which the incident of "Mercedes-Benz owners crying about rights protection caused reflection from all walks of life" has become the first major topic of social influence in 2019. The China consumers Association said that the result was calculated by the China consumers Association in conjunction with the people's Daily online public opinion data center, based on big data platform data and public opinion and social influence. Mercedes-Benz owners cried that the social impact index caused by the reflection of rights from all walks of life reached 80.5, reaching the top of the list. Review of the incident-in April 2019, a video of a woman crying on the hood of a Mercedes Benz went viral on the Internet. See.
A netizen revealed today that a woman riding a horse and pulling a Mercedes-Benz on a street in Binzhou, Shandong Province, is said to have scrapped the engine of a new Mercedes-Benz. The rights banner on the Mercedes-Benz car reads: "the engine of Mercedes-Benz has been scrapped for 6,000 kilometers, and the manufacturer has let the sky-high price be replaced at his own expense. Where are the rights and interests?" According to local media reports, the incident took place in front of the 4s store of Taiyue Star Emblem Mercedes-Benz in Binzhou on Oct. 20. The new Mercedes-Benz GLA 200model purchased by a rights activist woman had engine failure at 6000 km. The 4S store told the engine that it was damaged due to entering an unknown liquid, and there was no warranty claim. It would cost 130000 yuan to replace the engine at its own expense. Weibo "Bin."
The rights incident of Xi'an Mercedes-Benz female owner finally came to an end on the evening of April 16, when the owner accepted an apology and reached a settlement with Xi'an star Mercedes-Benz 4S store, but the aftermath of the incident is far from over. In recent days, there has been all kinds of negative news about Mercedes-Benz, and the female owner of Mercedes-Benz once said that she was "afraid of making a wrong demonstration." now it seems that this situation has really happened at the Lanzhou Star Mercedes-Benz 4S store in Gansu Province. staged a scene similar to the rights protection of female graduate students from Xi'an Star, a female car owner sat on the hood of the exhibition car and reasoned with the staff of the 4S store. The woman who defended her rights at the Lanzhou Mercedes-Benz 4 S store on April 1.
Frequent problems with new cars are simply unacceptable to consumers, but protecting their rights to dealers or manufacturers is also a time-consuming and laborious process, and there may even be hopelessness in safeguarding their rights many times. Just like this, recently, some overseas Mercedes-Benz owners have encountered many failures in safeguarding their rights, so they directly burn their vehicles and quickly become popular on the Internet.
The quality problem of Mercedes-Benz angered the car owner again! After Xi'an Mercedes-Benz female owners took the hood to protect their rights, and Mr. Liu in Binzhou, Shandong Province, rode around the streets to protect their rights, Ms. Zhou in Jinan "posted diapers to safeguard their rights." Some netizens revealed that yesterday, a Mercedes-Benz car covered with diapers was parked on Binzhou Road, Huaiyin District, Jinan, with the words "necessary diapers to buy a Mercedes-Benz?" , "there is no way to complain about the oil leakage of new cars!" The rights banner. According to media reports, Mercedes-Benz owner Ms. Zhou said that the new car bought engine oil leakage, Jinan Star 4S store admitted it was a quality problem, but refused to replace the car or 20,000 yuan compensation, months of negotiations still have no progress in this way.
It was reported yesterday that the new type of rights protection of the female car owner in Jinan put diapers on the newly purchased Mercedes-Benz. The owner, Ms. Zhou, said that the engine of the new car was "leaking". The Jinan Star 4S store admitted it was a quality problem, but refused to change the car or 20,000 yuan in compensation. Months of negotiations have made no progress before safeguarding rights in this way. Next, Ms. Zhou said she would send the car for identification, report and sue according to the situation, and also go to the scene to safeguard her rights. Local media reported that several car maintenance experts inspected the vehicle at the scene of safeguarding rights and believed that Ms. Zhou's Mercedes-Benz may not be leaking oil, but that the engine burned oil. They found that it would be obvious if there was an oil leak.
It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. On May 10, the State Administration of Market Supervision interviewed Mercedes-Benz in response to the problems exposed by the incident, asking Mercedes-Benz to rectify some long-standing and widespread problems. In particular, 4S stores charge "financial service fees", misinterpret the car "three packages" regulations, bundled sales, compulsory consumption, extra price increases, poor after-sales service quality and so on. The relevant departments and bureaus of the General Administration of Market Supervision are responsible.
Mercedes-Benz E-class "broken shaft" has been heard for a long time, and even "alarmed" the AQSIQ. China Automobile quality Network has already launched a solicitation on this matter, and recently there was another Mercedes-Benz E-class "broken shaft" accident in Xining. According to netizens, the car owner bought an E300L car at Qinghai Star Mercedes-Benz 4s store in March this year for about 500000 yuan. However, in July this year, while driving normally on Chaidamu Road, a broken axle on the right front wheel of the vehicle caused the steering wheel to deviate to the right, and it crashed into a white car parked on the side of the road, with only slight scratches on its body. Then the owner contacted Bao.
This year may be an "extraordinary" year for Mercedes-Benz, following the exposure of the Xi'an Mercedes-Benz female incident, there have been various quality problems and rights protection incidents. Recently, there is another video of Mercedes-Benz owners' rights protection on the Internet, and the car body is covered with banners. From the video, the incident occurred in Shenzhen Daxing Mercedes-Benz 4S store, a black Mercedes-Benz C260 L car parked in front of the 4S store, the crowd also stood slow around. The car is covered with all kinds of banners, the content is: the new car engine failure occurred in more than 20 days, not only the vehicle will stop sharply while driving, but also did not respond to stepping on the accelerator, which has endangered the life safety of the car owner, looking for a 4S store but all kinds of evasion.
"Women's station Mercedes-Benz roof protection: more than 100 times unattended" follow-up, the incident in Heilongjiang Zhongshengxing Mercedes-Benz 4S store on April 25, Ms. an stood on the Mercedes-Benz roof to protect her rights, asking the 4S store to solve her vehicle problem. The owner, an, said that she bought the Mercedes-Benz GLS 400 at a Zhongshengxing 4S store in Harbin in September 2017. after picking up the car, there were many problems, such as bad smell, inability to exercise, abnormal engine noise and so on, and found the 4S store, but it never got a reasonable solution. On July 9 last year, I found the 4S store again. As a result, I repaired it for 81 days.
With the "Mercedes-Benz female owners rights incident" fermented, Mercedes-Benz for new car quality assurance policy. A brief review of the timetable of the incident: on February 25 this year, the female car owner signed a phased purchase contract in Xi'an Star to buy a Mercedes-Benz CLS 300 sedan worth about 660000 yuan. After picking up the car on March 27, the female owner said that before they opened the 4S store, they found the engine oil leak and asked to negotiate to return the car, but the two sides failed to reach an agreement. On April 9, when the female car owner Mercedes-Benz was on the hood, she communicated with the staff of the 4S store about the oil leakage of the vehicle engine. Then the video fermented online, Mercedes-Benz official.
The protection of the rights of the female owner of the Xi'an Mercedes-Benz oil spill in April has become a major event of national concern, and Mercedes-Benz has also become the target of attack by many netizens, so what impact will it have on the sales of the German luxury car maker in the Chinese market? The incident not only exposed the attitude of the Mercedes-Benz brand and authorized 4S stores in dealing with the problem, but also uncovered some potential charges in the car sales industry. As to whether the vehicle oil leakage is a quality problem, the female owner said that the test report and evidence provided by Mercedes-Benz confirmed that it was not a faulty car or a problem car. There is no quality problem, and the sales volume does not have much impact. According to the April sales figures released on Daimler's website.
The female owner of Xi'an Mercedes-Benz, who became famous, showed up at the 4S store of the WEY brand a few days ago for a test drive. She not only played the hood in the showroom, but also mentioned the car at last. What kind of operation is this? Is it possible to abandon the Mercedes-Benz CLS for domestic brands? From the female owner of Mercedes-Benz into the store to finally pick up the car, a large number of videos and pictures flowed out online, and many netizens suspected it was marketing hype. In April this year, a video of a female owner of Xi'an Mercedes-Benz oil spill went viral online, with the owner crying in a Mercedes-Benz car in the showroom of the Xi'an Star 4S store, which turned into a consumer rights case of national concern. As the heat continues unabated, the relevant departments quickly start the adjustment.
Ms. Wang, the famous female owner of the Mercedes-Benz bonnet, has been in hot talk, and the owners of many problematic cars have followed her example by sitting on the bonnet and asking 4S stores for advice. Today, we have obtained the latest news that the result of the investigation by the market supervision department of Xi'an High-tech Zone on the case is that Xi'an Star Automobile Co., Ltd. has sold goods that do not meet the requirements of ensuring personal and property safety, exaggerated or concealed information with major interests to mislead consumers, and was fined a total of 1 million yuan in accordance with the law. According to the report of the appraisal agency, the vehicle involved has the following problems 1.
It has been a month since the incident of protecting the rights of the female owner of the Xi'an Mercedes-Benz oil spill, which has aroused widespread concern after the incident, which not only exposed the after-sales service and problem handling attitude of the Mercedes-Benz brand and its 4S stores, but also exposed the problem of illegal collection of financial service fees in the automobile sales industry. There is much debate on the issue of financial service fees charged by dealers on the Internet. Some netizens think that this is a market behavior, and it is impossible to intervene even if they want to intervene, while netizens with another voice think that this is against the provisions of the law. But after the incident, some Mercedes-Benz 4S stores even raised the loan service fee from 3% to 6% despite the storm of public opinion. A poster at Hunan Renfu 4S store reads ".
P.p1 p.p2 p.p3 span.s1 span.s2 "Xi'an Mercedes-Benz female owner rights incident" was exposed by the media, a wide range of influence. For the latest development, recently from the domestic media: on June 11, Wang Qian (a pseudonym) brought back a new car from the 4S store of Xi'an Star Mercedes-Benz. After the hidden rule of 4S store, "financial service fee", was concerned by public opinion, the 15000 yuan service fee she was charged has also been refunded. Wang Qian said: after checking the bank account, I found that shortly after the rights incident was fermented, the fees for listing and mortgage registration had been refunded, totaling 15000.
In response to the network-wide exposure of the oil spill in the new Mercedes-Benz 4S store, Xi'an Market Supervision Bureau has set up a joint investigation team composed of industry and commerce, quality supervision, and price departments to investigate whether there are quality problems with the vehicle before sale. The vehicle has been sealed. The owner of the car involved also made eight demands, including investigating the vehicle history and whether the PDI check is true, as well as a formal apology and explanation from Mercedes-Benz officials. The incident continued to ferment on the Internet, causing great repercussions. On March 13, People's Daily commented: "Mercedes-Benz owners are leaking oil to protect their rights. Why is it so difficult to get justice?" This is another case involving a big store to cheat customers.
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